Marriott HireVue Interview: Questions, Format, and a Worked Answer

Marriott uses HireVue for its Voyage leadership development program, and candidates report it for some internships and hotel management roles. Candidates report 3 to 5 questions with 30 seconds to think. Reports on retakes differ. Some candidates had none and some had up to 3 tries per question, so read your invite before you start.

Marriott publishes five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world. The reported questions ask why you want Marriott, how you handle unhappy customers, and how you lead and work with different people. This page has those questions, what each one tests, and a worked answer.

Want a run-through first? HireVue practice gives you the same timed format with your answers scored, free.

The clock and the format are the same HireVue product every employer uses. The timing guide covers what happens when the timer runs out, and how HireVue scoring works covers what the recording is scored on.

Marriott's published core values are put people first, pursue excellence, embrace change, act with integrity, and serve our world. The reported questions test put people first most often, through guest and team stories.

• Putting people first. A time you took care of a guest, customer, or coworker in a specific way.
• Leadership. A time you led a group, with what you decided and what changed.
• Working with different people. Solving a problem on a team where people saw things differently.
• Motivation. A reason for Marriott and the program tied to the career you want.
• Composure. Staying calm with an unhappy customer and fixing the problem.

Build one story for each line above. Every question below is asking for one of them.

These are the questions candidates report from recent Marriott screens, with the competency each one is built to test. Your set will be a mix of these and close variants.

1. Why do you want to work for Marriott, and why this program? (Motivation, research)
2. Tell me about yourself and why you want to apply for this program. (Communication, fit)
3. Tell me about a time you dealt with an unhappy customer. (Putting people first, composure)
4. Tell me about a time you worked with a diverse group of people. How did you solve the problems you ran into? (Teamwork, inclusion)
5. Describe a time you showed leadership. (Leadership)
6. Why should Marriott choose you? (Self-presentation)

For the shape of each answer type, see HireVue interview questions by format. For the answer structure itself, the STAR method guide has worked examples.

Question: "Tell me about a time you worked with a diverse group of people. How did you solve the problems you ran into?"

"In my hospitality program, I was put on a five-person team to plan a real fundraising dinner for a local shelter. Two of us were international students, one worked full time, and two of us had never planned an event. The first problem was meetings. The person who worked full time kept missing them, and the others were starting to resent it. I asked her what times worked, and we moved to short calls at 8 p.m. with notes in a shared doc. The second problem was that the two international students were quiet in meetings, and they had the best ideas for the menu. I started asking each person for one idea before we discussed anything. The dinner sold 120 seats and raised about $4,000. What I took from it is that most team problems come from how people work, and you fix those by asking."

Why it scores: Two concrete problems, a fix for each, a number at the end, and a lesson that fits put people first. About 60 seconds spoken.

Specific to Marriott:

• Read your invite for the retake rule. Reports differ, so plan to get each answer right on the first try.
• Know why the program. Name the hotel area you want to grow in, such as front office, food and beverage, or sales, and say why.
• Have a guest story ready even if you have never worked in a hotel. Restaurant, retail, and campus jobs all count.

For any HireVue:

1. Day 1. Write one story per competency in the list above. Two or three sentences each: the situation, what you decided, what happened.
2. Day 2. Say each story out loud on a two-minute timer. Most people run long the first time. Cut until each one ends on the result with time to spare.
3. Day 3. Run the reported questions cold, in one sitting, no notes. Then set up the room: quiet, camera at eye level, light on your face, wired internet if you have it.

The full setup checklist and a five-day version of this plan are in the free HireVue practice guide.

After you submit, results often take a week or more. Here is how to follow up after an interview if the window passes, and a salary negotiation email for when the offer comes. Applying for a move up where you already work? See promotion interview questions.

Company guides in this series, each with the reported questions and a worked answer:

• Goldman Sachs HireVue (investment banking)
• JPMorgan Chase HireVue (investment banking)
• Morgan Stanley HireVue (investment banking)
• Citi HireVue (banking)
• Bank of America HireVue (banking)
• Barclays HireVue (banking)
• Deutsche Bank HireVue (banking)
• Bain & Company HireVue (consulting)
• Boston Consulting Group HireVue (consulting)
• Deloitte HireVue (consulting and professional services)
• EY HireVue (professional services)
• Unilever HireVue (consumer goods)
• PepsiCo HireVue (consumer goods)
• Amazon HireVue (technology and operations)
• IBM HireVue (technology)
• Boeing HireVue (aerospace and engineering)
• Hilton HireVue (hospitality)
• Delta Air Lines HireVue (airlines)
• McDonald's HireVue (restaurants)
• Shell HireVue (energy)
• PwC HireVue (accounting and professional services)
• Accenture HireVue (consulting and technology services)
• Vodafone HireVue (telecommunications)
• Kraft Heinz HireVue (consumer packaged goods)
• Wells Fargo HireVue (banking)
• BlackRock HireVue (asset management)
• UBS HireVue (banking)
• United Airlines HireVue (airlines)
• Emirates HireVue (airlines)
• Johnson & Johnson HireVue (health care)
• PNC HireVue (banking)
• Kaiser Permanente HireVue (health care)
• KKR HireVue (private equity)
• Keurig Dr Pepper HireVue (consumer goods)
• Target HireVue (retail)
• Walmart HireVue (retail)
• Nike HireVue (sportswear)
• Macy's HireVue (retail)