What a customer service resume should lead with
Customer Service Representative jobs are in call centers, banks, health insurers, and stores, in person or from home. A hiring manager for these jobs reads the top of your resume first, so put this there: customer service experience, calm with upset people, typing and computer skills.
Put your work history first, then a short skills section and any certifications.
Write your summary in two or three lines. Say the job you want, what you have done that fits it, and one thing that makes you reliable.
A sample customer service resume. Type your details and watch it fill in.
[Your name]
[City, State] · [your phone] · [your email]
Summary
Customer Service Representative with [number] years of [experience, clinicals or training]. [Your two strongest skills for this job, for example customer service and phone skills.] [One result you are proud of, with a number.]
Experience
Customer Service Representative, [Employer name], [City, State]
[Month Year] to [Month Year or Present]
- Answered customer calls, chats, and emails [add how many, how often, or for whom].
- Solved billing and account problems [add how many, how often, or for whom].
- Entered notes in the computer system [add how many, how often, or for whom].
- Calmed upset customers [add how many, how often, or for whom].
- Met call and quality goals [add how many, how often, or for whom].
[Your previous job title], [Employer name]
- [A duty from this job that also matters as a customer service, with a number.]
Certifications
- High school diploma or GED [date earned]
- Bilingual (English and Spanish) [date earned]
- Typing speed [date earned]
- Home internet for remote work [date earned]
Skills
Customer service · Phone skills · Problem solving · Typing · Computer systems · Patience · Clear communication · Meeting goals · call center · inbound calls · data entry · CRM
Nothing you type here is sent or saved. The template below is this layout as a Word file and a PDF, with tips for career changers.
Resume template
A customer service resume, laid out and ready to fill in
- The customer service duties, skills and the words hiring systems scan for, already in place.
- Blanks in [brackets] for your own facts, and tips for career changers.
- A Word file to edit and a PDF to send, emailed in minutes.
$4.99, one time
One payment. Nothing recurring. No account needed.
Credentials to list on a customer service resume
List only what you hold or are finishing. Put the state or issuing body and the year.
- High school diploma or GED
- Bilingual (English and Spanish)
- Typing speed
- Home internet for remote work
Example customer service resume lines
These are things people in this job really do. Use a line only if you did it, and add a number when you have one: how many patients, loads, orders or rooms, or how often.
- Answered customer calls, chats, and emails
- Solved billing and account problems
- Entered notes in the computer system
- Calmed upset customers
- Met call and quality goals
- Sent calls to the right team
- Explained products and policies clearly
- Kept private information private
Skills and words employers look for in a customer service resume
Many employers search resumes by keyword, and recruiters skim for the same words. Use the ones that are true for you, spelled the way the job posting spells them.
Skills: Customer service, Phone skills, Problem solving, Typing, Computer systems, Patience, Clear communication, Meeting goals, Privacy, Bilingual.
Words from customer service job postings: customer service, call center, inbound calls, problem solving, data entry, CRM, communication, de-escalation, quality goals, remote.
| Top skills to show | Words employers search for |
|---|---|
| Customer service | customer service |
| Phone skills | call center |
| Problem solving | inbound calls |
| Typing | problem solving |
| Computer systems | data entry |
| Patience | CRM |
| Clear communication | communication |
| Meeting goals | de-escalation |
| Privacy | quality goals |
| Bilingual | remote |
What the job involves: O*NET 43-4051.00, Customer Service Representatives (US Department of Labor).
Coming to customer service work from another job
Your past work counts if you say what it shows. Retail, food service, and front desk work are customer service experience.
Never claim a duty you did not do. Say what you did in words this job uses.
Next steps
- Get the customer service resume template, a Word file and a PDF laid out for this job, $4.99 one time.
- Have your own resume rewritten for one customer service job, using only what is on it, $14.99 one time.
- See customer service jobs near you and get your resume rewritten for each one. The first application each month is free.
- Check your resume first with the free resume grader.